Water is coming in, or the wind has just taken part of the roof. The first job is to stop the water with something that holds. The second is a permanent repair done once the roof is dry enough to do it properly. We do both, in that order.
Leaking right now? Call and say so. Emergency calls are answered 8 am–5 pm weekdays, weekends by arrangement for a fee. An active leak gets a temporary measure first, then a proper repair once the roof is dry enough to do it right.
Call 250-258-8600Anything on this list is worth a call today rather than a booking next week. Say what you are seeing when you phone and the visit gets prioritised.
Not a stain that appeared last week, but water arriving now. The longer it runs, the more of the ceiling, insulation and deck it soaks.
If they are on the ground, there is bare underlayment or bare deck somewhere above. Underlayment sheds a shower; it will not shed a week of weather.
Wind that takes a roof vent, a ridge cap or a length of edge metal leaves an open hole straight into the attic.
Drywall holding water above it. It needs draining before it lets go, and the leak above it needs stopping before it fills again.
Impact damage is rarely just the shingles. The deck under the strike and the flashings around it need a look before anyone puts weight up there.
Standing water that is not draining is weight on the structure and a test of every seam. Usually a drain packed with needles, sometimes worse.
Snow melting into the house is an ice dam at the eave or a load problem on a flat roof. See ice dam and winter damage.
A loose tarp tears at its corners and pumps water under itself with every gust. It counts as its own emergency.
Kelowna sits in a long trough with a lake down the middle, and wind funnels along it. A gust coming up off the water hits a roof sideways and from below, which is exactly the direction a shingle’s seal strip was never designed to resist. One strip lets go, the wind gets under the course above, and a band of shingles peels back in seconds, usually taking a vent with it.
The other half is the dry heat. Weeks without rain bake sealant, shrink pipe boots and let needles and grit pack the drains and valleys. Then the first real downpour arrives all at once, finds every detail that dried out and cracked over the summer, and a roof that never leaked in July leaks in September. Winter adds snow load and freeze-thaw, which pries at anything the wind and heat already loosened.
So the emergency is rarely a surprise from the roof’s point of view. It is a detail that was already failing, plus one hard day of weather.
A slow leak takes months to do real damage. An open roof after a storm does it in days, because there is nothing between the weather and the deck.
Bare underlayment sheds the first rain. With shingles gone, wind lifts and tears it at the staples, and water starts running onto the deck and down the rafters to the first ceiling below.
Fix now: a secured tarp and a repair
Plywood under the opening swells and the attic insulation beneath it fills with water. The ceiling stains spread and drywall starts to bow. Each day adds a bigger area to dry out and replace.
Fix now: repair, insulation, drywall
Courses that stayed on have broken seal strips and lifted nails. The next gust peels them back further, and a repair that was a few bundles of shingles becomes a slope.
Fix now: a slope, not a patch
Sheathing delaminates, wet insulation grows mould, and the interior needs remediation. Insurers also expect you to have limited the damage promptly; an open roof left for weeks is a harder claim.
Fix now: new deck, remediation, often a re-roof
We drew the whole sequence, stage by stage, with the roof section changing as you scroll.
The cost of waitingA temporary measure done badly is a second emergency. A permanent repair done on a wet roof is a repair you pay for twice. So the order and the conditions matter more than speed for its own sake.
Say the word leak, or storm, and the call is routed as one. Emergency calls are answered 8 am to 5 pm on weekdays, and weekends by arrangement for a fee. Active leaks are prioritised over scheduled work. We will ask what you are seeing, where, and what the weather is doing, so the right material is on the truck.
Wind damage is routinely worse from the roof than from the ground. We look at the whole slope, not just the bare patch, because courses that stayed on may have broken their seal strips and will go in the next blow. On a flat roof, the first check is the drains and scuppers, then the seams and any impact points.
On shingles: a tarp run from above the damage over the ridge where possible, fastened through battens so wind cannot get under it, sized to shed water clear of the opening. On a membrane: a peel-and-stick patch on a dried, primed area, or a drain cleared so the pond leaves. What we do not do is smear sealant over a wet detail and call it fixed. It is not, and it fails as soon as the weather returns.
Sometimes that is the same visit. If it is raining, the deck is wet, or the damage needs material we have to order, it follows as soon as conditions allow. Torch-on and peel-and-stick need a dry substrate to bond; shingles need a deck that is sound. Doing it right the second time is the whole point of doing the tarp right the first time.
What we found, what we did as a temporary measure, and what the permanent repair involves, with photographs from the roof. That record is what an insurance claim needs, and it is what you need to decide whether this is a repair or the point where the roof is telling you something bigger. See storm damage and insurance claims.
Storm damage on a roof with years left is a repair, and a good one blends into the slope. A band of shingles, a vent, a length of edge metal, a section of membrane: those are details.
If the wind took shingles because the whole slope’s seal strips had let go with age, or the deck under the opening is soft, a repair is money spent twice. We will tell you that on the first visit rather than after the next storm. Replacements are done by Premium Roofing, same crews and same phone number. How we decide.
We do not quote a roof we have not seen. What moves the number is what the weather opened up, how far the water travelled, whether the deck under it is still sound, and whether the permanent repair can happen on the same visit or needs a second one in dry conditions.
What you can count on: the inspection and written quote are free, pricing is flat-rate, and the emergency visit, the temporary measure and the permanent repair are laid out separately so you see what each is before work starts. Nothing arrives as a surprise on the invoice.
Tell us what you are seeing and we will come and find out what is causing it. Estimates are free, written down, and honest about whether the roof is worth repairing.
Free estimates • Kelowna, West Kelowna, Lake Country & Peachland
